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<div style=""><b style="font-weight: 700">A SNAPSHOT OF YOUR ROLE</b></div><div style="">This role must have a strong understanding of the BMS platform in order to perform server, cloud, and on premise implementations/consulting. The objective of this position is to deliver quality technical solutions in a timely manner by analyzing needs, engaging in research, collaborating with others, resolving partner issues, and documenting solutions while providing best practice.</div><div style=""><b style="font-weight: 700">Essential Duties and Responsibilities:</b></div><div style="">· Coordinate software configurations and consulting via online webinar, email and phone sessions according to client billable hours</div><div style="">· Communicate via phone, email and web-based applications to conduct technical training, system configuration and troubleshooting</div><div style="">· Support product installation and configuration during the pre and post-sale process</div><div style="">· Document all customer interactions using hosted business automation and ticketing software</div><div style="">· Improve product documentation to help customers and minimize client services utilization</div><div style="">· Verify bugs raised against products</div><div style="">· Maintain an average customer survey rating based on department goals</div><div style="">Other duties as assigned based on project scopes, statement of work and SDLC release support</div>

 ConnectWise Philippines LLC

Software Consulting Specialist - BMS

<div style="">General Summary: The Associate Partner Success Manager is responsible for alignment at the leadership level of our low touch and &nbsp;tech touch partners while building and maintaining strong relationships to help these select partners progress on &nbsp;their transformation journey. This role works in partnership with cross-functional teams to help customers accelerate business value and ROI from their investment with ConnectWise. Essential Duties &amp; Responsibilities: • Provides support to cross-functional teams, with a high attention to detail • Researches, analyzes, and documents findings • May coach and review the work of other team members • Ensures that partners derive maximum value from their investment in our products, utilize all their &nbsp;licenses, identify new opportunities, and collaborate with other ConnectWise stakeholders to ensure &nbsp;adoption and a successful renewal &nbsp;• Builds and nurtures relationships across accounts to solidify our partnership and commitment to the &nbsp;partner while penetrating the account deeper &nbsp;• Effectively networks within accounts to help partners achieve their objectives • Monitors partner usage data, health indicators, partner maturity scores, renewal dates, and growth &nbsp;opportunities and translates into strategies for success &nbsp;• Evangelizes the capabilities of products across the entire platform • Develops an understanding of typical business challenges faced by partners to address their needs • Identifies risks to the partner that inhibit their stated business goals &nbsp;• Acts as an escalation point to drive resolution in a timely, proactive manner • Navigates customer organizational structures to identify and build relationships with executives and &nbsp;stakeholder</div>

Associate Partner Success Manager

<div style="">A ConnectWise Partner Success Specialist leverages deep business and industry knowledge to partner with customers in an effort to help them receive a maximum return on their investment with ConnectWise. You will align with executives of Tech Touch Partners to build and maintain strong relationships, as well as offer guidance to meet their intended business goals. To accomplish this, you will be recommending best business practices, providing tailored content, measuring Partner milestones, and delivering education on ConnectWise platforms. In addition to this, you will be assisting with challenges and advocating within ConnectWise on the Partner's behalf. The end result is increased value, retention, Partner satisfaction, and ultimately expansion of the ConnectWise footprint.</div><div style=""><br></div><ul>  <li style="">Ensuring that Partners obtain maximum value from their investment in ConnectWise platforms, utilizing their product effectively to meet their business needs, identifying new opportunities, and collaborating with other ConnectWise stakeholders to ensure adoption and promote expansion</li>  <li style="">Building and nurturing relationships across accounts to solidify our commitment to Partners, while understanding Partner needs</li>  <li style="">Monitoring Partner usage data, health indicators, Partner maturity score, and growth opportunities to strategize success and mitigate churn</li>  <li style="">Evangelizing the capabilities of ConnectWise platforms with Partners</li>  <li style="">Developing an understanding of Partner’s typical business challenges, as well as common Partner objectives, with the purpose of guiding Partners towards meeting their company goals</li>  <li style="">Working collaboratively with Account Teams and ConnectWise executives, as well as effectively networking within accounts in order to assist Partners with achieving their targets</li>  <li style="">Acting as an escalation point to drive resolution in a timely, proactive manner</li>  <li style="">Identifying processes to facilitate cross-departmental communication, prioritization, and visibility for the department’s needs</li>  <li style="">Conducting Product Health Checks and Product Mentoring sessions</li></ul>

Partner Success Specialist

<div style="">ConnectWise is an IT software platform built by the innovation of several minds passionate and committed to helping technology solution providers (TSPs) realize their success in today’s ever-evolving marketplace. Everything we do is tailored toward enabling customer success. That’s why we call them partners and not just customers.<br><br>ConnectWise is the longest-running, market-leading software platform for technology solution providers (TSPs). The ConnectWise platform is used by more TSPs (35,000) around the world than any other software platform. So, in a way, you could say we help keep the IT world spinning.<br><br>We have 2,600 colleagues. Founded in 1982, we are a 38-year-old well-established product company head-quartered in Tampa and located in 14 centers across the globe.<br><br>We are seeking talented colleagues to travel with us on our exciting journey ahead !</div>