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<div style="">General Summary:</div><div style="">The Manager, Quote Desk has the primary responsibility of supporting the Quote Desk team to ensure the team hits</div><div style="">their collective projected goals monthly, quarterly, and annually. This includes - but is not limited to – coaching</div><div style="">colleagues, finding ways to improve process or quote ability, interlocking with other departments on one-off projects,</div><div style="">data collection and analysis, identifying and hiring new team members, and assistance with day-to-day issue</div><div style="">resolution.</div><div style="">Essential Duties and Responsibilities:</div><div style="">· Daily management and support of all Quote Desk colleagues, in accordance with expectations set forth by the</div><div style="">VP of Global Sales Operations</div><div style="">· Assisting team in resolution of reported issues as they arise</div><div style="">· Handling of quote escalations as they relate to the Sales Organization</div><div style="">· Forecasting and reporting Overage and True-Up numbers and other team metrics to the VP of Global Sales</div><div style="">Operations</div><div style="">· Ability to coordinate with the right teams for approvals and escalations (discounts, MRR reductions, etc.)</div><div style="">· Recruiting, interviewing, hiring, and onboarding of new Quote Desk colleagues</div><div style="">· Ongoing sales coaching, training, and education of current Quote Desk colleagues</div><div style="">· Development and maintenance of playbook/procedures for the processes managed by this team (Overages,</div><div style="">True Ups, etc) as well as necessary training programs to ensure compliance with standard processes</div><div style="">· Facilitate ongoing process training of entire team to ensure consistent level of process knowledge is attained</div><div style="">by all members of the team</div><div style="">· Meeting with other departments to create/change process/policy to improve efficiency</div><div style="">Knowledge, Skills, and/or Abilities Required:</div><div style="">To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.</div><div style="">The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable</div><div style="">accommodations may be made to enable individuals with disabilities to perform the essential functions.</div><div style="">· Organized, detail oriented and self-motivated</div><div style="">· Ability to creatively solve problems and think outside of the box</div><div style="">· Experience in forecasting sales numbers</div><div style="">· Deep understanding of the ConnectWise organization and Salesforce CPQ</div><div style="">· Strong computer skills, including the ability to effectively communicate through phone and email is required</div><div style="">· Experience with Microsoft Office applications</div>

 ConnectWise Philippines LLC

Manager - Quote Desk

<div style="">• The Sales Manager will build and manage all aspects of the Sales Development team, including leadership, lead and sales process management, executive reporting, business analytics, and team development.</div><div style="">• Provide mentoring and development of Sales Development Representatives.</div><div style="">• Provide ongoing training that supports team and individual improvement. &nbsp;These include sales techniques, value propositions, and system processes.</div><div style="">• Responsible for handling the day-to-day performance of the BDR team, including outbound prospect</div><div style="">calling, appointment scheduling, event registrations, and creating sales-qualified opportunities.</div><div style="">• Need to work closely with High-Velocity Global Sales Director in the USA along with Senior Sales Manager in Manila.</div><div style="">• Will provide feedback on daily team observations and recommend improved performance.</div><div style="">• Salesforce.com management of leads and sales pipeline.</div>

SDR Manager

<div style="">The Implementation Specialist is responsible for evaluating the needs of new and existing clients as they learn ConnectWise software. This role works in partnership with cross-functional teams to ensure clients have the necessary support needed as they become more integrated with ConnectWise products.</div><div style=""><br></div><ul>  <li style="">Provides support to cross-functional teams, with high attention to detail.</li>  <li style="">Researches, analyzes, and documents findings.</li>  <li style="">May influence others within the Service &amp; Support team through the explanation of facts, policies, and practices.</li>  <li style="">Coordinates all aspects of project implementation, working closely with the client and internal project team.</li>  <li style="">Assists and trains clients on ConnectWise solutions to solve their needs&nbsp;</li>  <li style="">Manages the workflow/timeline with client start date, while continually updating notes&nbsp;</li>  <li style="">Trains on selected products, services, processes, and procedures&nbsp;</li>  <li style="">Monitors project implementation plan in accordance with contract agreement to meet client expectation&nbsp;</li>  <li style="">Conducts kick-off meetings with new clients to review expectations, project implementation timeline, and plan milestones or deliverables&nbsp;</li>  <li style="">Effectively communicates to clients on project status&nbsp;</li>  <li style="">Maintains key performance indicators and metrics provided by management</li></ul>

Implementation Specialist

<div style="">General Summary: The Associate Partner Success Manager is responsible for alignment at the leadership level of our low-touch and tech-touch partners while building and maintaining strong relationships to help these select partners progress on their transformation journey. This role works in partnership with cross-functional teams to help customers accelerate business value and ROI from their investment with ConnectWise.&nbsp;</div><div style=""><br></div><div style=""><b style="font-weight: 700">Essential Duties &amp; Responsibilities:</b></div><div style="">• Provides support to cross-functional teams, with high attention to detail&nbsp;</div><div style="">• Researches, analyzes, and documents findings</div><div style="">• May coach and review the work of other team members&nbsp;</div><div style="">• Ensures that partners derive maximum value from their investment in our products, utilize all their &nbsp;licenses, identify new opportunities, and collaborate with other ConnectWise stakeholders to ensure &nbsp;adoption and a successful renewal &nbsp;</div><div style="">• Builds and nurtures relationships across accounts to solidify our partnership and commitment to the &nbsp;partner while penetrating the account deeper &nbsp;</div><div style="">• Effectively networks within accounts to help partners achieve their objectives&nbsp;</div><div style="">• Monitors partner usage data, health indicators, partner maturity scores, renewal dates, and growth &nbsp;opportunities and translates into strategies for success&nbsp;</div><div style="">• Evangelizes the capabilities of products across the entire platform</div><div style="">• Develops an understanding of typical business challenges faced by partners to address their needs</div><div style="">• Identifies risks to the partner that inhibit their stated business goals &nbsp;</div><div style="">• Acts as an escalation point to drive resolution in a timely, proactive manner&nbsp;</div><div style="">• Navigates customer organizational structures to identify and build relationships with executives and &nbsp;stakeholder</div>

Associate Partner Success Manager

<div style="">ConnectWise is an IT software platform built by the innovation of several minds passionate and committed to helping technology solution providers (TSPs) realize their success in today’s ever-evolving marketplace. Everything we do is tailored toward enabling customer success. That’s why we call them partners and not just customers.<br><br>ConnectWise is the longest-running, market-leading software platform for technology solution providers (TSPs). The ConnectWise platform is used by more TSPs (35,000) around the world than any other software platform. So, in a way, you could say we help keep the IT world spinning.<br><br>We have 2,600 colleagues. Founded in 1982, we are a 38-year-old well-established product company head-quartered in Tampa and located in 14 centers across the globe.<br><br>We are seeking talented colleagues to travel with us on our exciting journey ahead !</div>